Venco Pug Mill Mini

Delivery & Returns

Order Confirmation

When you place an order, we’ll pre-authorise your card, but don’t worry, it won’t be charged right away. First, we’ll check with our supplier to make sure the item is ready to ship. Once it’s confirmed, we’ll process your payment and get your order on its way immediately. If there’s any delay, like an item being on backorder, we’ll cancel the pre-authorisation and let you know so you are fully in the loop for all your purchases.

Order Delivery

After your order is placed and stock is confirmed as ready for dispatch, your card will be charged, and we’ll ship your order within 5 working days. You’ll receive tracking details via email within 24 hours of dispatch. If you haven’t received your tracking information after 6 working days, feel free to contact us at info@zenpotterysupplies.com, and we’ll be happy to assist you.

Damages

We recommend that you carefully check all items upon delivery. If you notice any damage, we advise against accepting the delivery. Should you find any damaged items, please email clear photos of the damage to info@zenpotterysupplies.com, and we’ll initiate an insurance claim for you.

Cancellations & Refunds

If you need to cancel an order more than 48 hours after it was placed, additional fees may apply. If the order has already been dispatched, you, as the buyer, will be responsible for any return shipping costs. Refunds will only be processed back to the original payment method used when placing the order.

About Zen Pottery Supplies

At Zen Pottery Supplies, we provide everything you need for your pottery journey, from pottery wheels and kilns to pug mills, glazes, and clay. We chose the name “Zen” because pottery is about finding your flow, that moment of focus where it’s just you and the clay. Our goal is to make your process easy and enjoyable by offering high-quality pottery supplies and equipment, so you can focus on creating, whether you’re a beginner or an experienced potter.

Our Story

Zen Pottery Supplies started in Lichfield, Staffordshire, just a stone’s throw from Stoke-on-Trent, the World Capital of Ceramics. It all began when the founder, Rae, decided to leave an unfulfilling job and focus on what really mattered, creativity and helping others. 

Zen understands the struggle of poor tools and hard-to-find supplies, so we set out to make things easier for potters. From sourcing reliable products to offering honest advice, we aim to support both beginners and professionals alike.

Like any small business, we’ve had our challenges, but it’s all been worth it to serve the amazing pottery community. Helping you bring your ideas to life is what keeps us going.

Our Vision

At Zen Pottery Supplies, we aim to be a reliable, approachable source for high-quality pottery wheels, tools, and supplies. What sets us apart is everything we offer is practical, trusted, and chosen with care. Our goal is to make pottery enjoyable and accessible while supporting you at every step of your creative journey.

Why Shop with Us?

Here’s why potters across the UK love Zen Pottery Supplies:

• All-in-One Shop: Whether it’s pug mills, pottery wheels, or glazes, we’ve got everything you need in one place.
• Friendly Support: Got questions? We’re always happy to help—whether it’s advice on a kiln or tips for recycling clay.
• No-Nonsense Service: We keep things simple, from our product range to our nationwide shipping.

Join the Zen Pottery Community

We’re more than just a pottery shop, we're part of the community. From beginners trying their first pot to professionals perfecting their craft, we love being part of your creative journey.

Browse our range today and discover tools and supplies that make your process easier and more enjoyable. Have a question? Just get in touch through our Contact Us page, we’d love to hear from you!

Relax, create, and enjoy the process. That’s what Zen Pottery Supplies is all about!